Do I need an appointment to visit?
Appointments are recommended for custom ring consultations to ensure personalized service, but walk-ins are welcome.
How do I book an appointment?
You can book an appointment online through our website or by calling our showroom directly.
What happens during an appointment?
We’ll discuss your design preferences, materials, sizing, and budget. Our expert team will help you create the perfect piece.
Do you accept returns?
Returns are accepted on unworn, non-custom items within 14 days of delivery. Custom and made-to-order items are final sale.
Can I cancel my order?
You can cancel your order within 24 hours of placing it. After that, it may already be in production or shipped.
Custom designs disclaimer
All custom designs are final sale and non-refundable. We provide digital proofs before production for your approval.
Purchasing a gemstone
We source high-quality gemstones through trusted suppliers. If you have a preference, we can work with you to find the perfect one.
How will tariffs impact my order?
Orders shipped within the USA are not subject to tariffs. International orders may incur customs or duty fees depending on the destination.
Do you have a storefront I can come visit and see the rings?
Yes, we welcome you to visit our showroom. You can also book an appointment online or in-store to discuss custom wedding rings.
How long will it take to make my ring?
Custom rings generally take 4-6 weeks from design approval. Ready-to-ship items go out in 3-5 business days.
How does your free ring sizer work?
You can request a free ring sizer through our website. We'll ship it to you so you can find the perfect fit before ordering.
What if I receive my ring and it doesn't fit? How can I get sized correctly?
If your ring doesn't fit, contact us within 14 days. We offer one complimentary resizing on eligible pieces.
How can I best care for my ring?
Store your ring in a soft pouch, avoid harsh chemicals, and clean it gently with warm water and mild soap.
How can I best maintain the prongs on my engagement ring?
We recommend checking prongs annually and avoiding heavy impact. Schedule maintenance with us to keep your ring secure.
Do you offer payment plans?
Yes, we offer payment plans through Shop Pay and other financing partners at checkout.
Are there additional fees for larger sized rings?
Rings sized above 11 may incur a small additional material fee, which will be quoted during your consultation.
What does the extended protection plan cover?
The extended plan covers resizing, repairs, and stone tightening. More info is provided during checkout.
My ring needs to be repaired or polished. How do I send it in?
Contact us with your order number. We’ll send return instructions and a quote for service if outside warranty.
What is extended shipping protection?
It covers loss, theft, or damage during transit. You can add this option at checkout.
Will a signature be required when my ring is delivered?
Yes, signature is required for all high-value shipments for security purposes.
Do you ship internationally? Will I have to pay customs fees?
Yes, we ship worldwide. Customs and import fees are the responsibility of the customer.
What should I do if my package is lost, stolen, or damaged?
Contact us immediately. If you purchased shipping protection, we’ll assist in filing a claim and resolving the issue quickly.
What should I do if I received a wrong item, or an item in my order is missing?
We’ll make it right. Email us at support@everythingjewelryonline.com with your order number and details.
Can my ring design be exclusive to me?
Yes, custom rings are never duplicated. Each one is unique to your vision and story.
Will customizing my ring cost me more?
Custom designs may include a design fee depending on materials and complexity. We’ll give you a quote before starting.
How do I customize my ring?
Book an online or in-store consultation through our website. We’ll walk you through material, stone, and design options.
Can I get a ring in a narrower width than 7mm-8mm?
Yes, we offer custom widths starting from 3mm. Let us know your preference during the design consultation.
Can I request for a specific look in the natural materials such as dark antler, light wood, etc.?
Yes, you can request tone preferences for natural materials. We’ll do our best to accommodate your vision.
Can I change the font of my ring engraving?
Yes, we offer multiple engraving fonts. We’ll show you samples before finalizing.
Can I hand select the stone used in my ring?
Absolutely. We can send you photos or videos of available stones for you to choose from.
Can I send in my own materials to be used in my ring?
Yes, we accept heirloom metals, gemstones, and materials to incorporate into your design. We’ll advise on safety and compatibility first.
Can I send my diamonds in to be set into one of your rings?
Yes, we can set your own diamonds as long as they meet the design and setting requirements.
I have a silver/gold ring that's special to me, can I send that in to be used in my new ring?
We can melt down and repurpose your gold or silver in select designs. Contact us for an assessment first.
Can I send ashes to be used in a ring?
Yes, we offer memorial ring services. We treat all materials with care and respect.
How quickly will I hear back from you?
We typically respond within 24 hours Monday–Friday. For urgent inquiries, call us during business hours.
Can you do a phone call consultation?
Yes, phone consultations are available. You can book one through our online appointment scheduler.
Can you explain the lead times?
Custom ring production usually takes 4–6 weeks. Rush options are available—contact us to discuss timelines.
Can I reserve a stone before purchasing?
Yes, we can hold a stone for a limited time after a deposit. Ask our team for details.
Can I return my custom ring?
Custom rings are final sale due to the personalized nature of the work. We ensure full approval during the design process to avoid surprises.
